Shipping policy

Terms and Conditions

Welcome to the Luxeloungers.com website! Accessing, browsing and/or utilizing Luxeloungers.com (the “site”) indicates your agreement to the Terms and Conditions contained in this agreement – Please read them carefully! We reserve the right to change and update this website (Luxeloungers.com) and the Terms and Conditions contained herein at any time without written notice.

Company Statement

We are dedicated to supplying you, the customer, with the best quality products and services. We stand by all of our products. If you’re not satisfied, we’re not satisfied, and will do everything in our power to enhance your experience.

Shipping

All orders are processed within 48 hours and shipped out within 2-3 business days. Orders deliver in approximately 1-3 weeks (depending on whether your parcel ships LTL or Small Parcel). Due to the restrictions of our shipping partners, we are unable to deliver to P.O. boxes / APO or FPO addresses.

Returns and Exchanges

For peace of mind when purchasing online, we offer a ‘full refund’ returns policy.
If you’re not 100% satisfied with your purchase, it can be returned to us for a full refund or exchange within 14 days of arrival. All items must be returned unused in their original condition and packaging.

Returns Process

If you do need to return an item you have purchased, please email us at info@luxeloungers.com
Please include your order number and reason for return. We will then send you the instructions to start the return process.
Refunds will be processed to your credit card once products are received and inspected. Alternatively, products for exchanges will be dispatched and tracking details forwarded once they ship.

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